Policies

Pre-order Policy
Policies for placing Pre-orders and Important Shipping Information.

MATTEL TOYS – BARBIE DOLL PRE-ORDERING:  You may pre-order any new Barbie doll with a small pre-order deposit. You will receive an automated reply from our shopping cart that your order was received.  You may also place a pre-order by telephone with your credit card information given at that time.  The balance due invoice will be sent to you when the item is in stock and ready to ship to you. The pre-order balance must be paid in full before the item is shipped. We fill all Barbie doll pre-orders with NEVER Removed from the Box, factory mint condition dolls with a mint condition doll box. Pre-orders will be shipped as the items become available. You may ask us to hold items to ship the complete pre-order at one time. We may be able to accomodate this request.

INTEGRITY TOYS product pre-ordering:   We do NOT acccept telephone pre-orders for Integrity Toys products. Your pre-order must be placed through our on-line shopping cart. You will receive an automated reply from our shopping cart that your order was received. This is NOT a confirmation that the pre-order can be filled. We must verify our available product BEFORE you receive an EMAIL NOTICE from SUSAN that your pre-order has been accepted with the required deposit paid and your ship to address verified. You do NOT have a CONFIRMED PRE-ORDER until you receive the email directly from SUSAN that the pre-order can be filled, is accepted and the deposit has been PAID.

Deposits are required on all pre-orders. Your credit card will be charged the deposit amounts in order to secure your pre-order.

You cannot place a pre-order without paying the required deposit the day the pre-order is placed. You will not receive a confirmation of your pre-order until the deposit is PAID. Pre-orders placed WITHOUT the credit card information will be VOIDED.

All Integrity Toys products are very limited, so please place your pre-order immediately. Your credit card will be charged the full deposit.  Once the item is in stock, you will be sent a PayPal invoice for the balance due on the pre-order.  You must pay the balance due before shipment is made to you. Due to the limited nature and very high demand for this product, there are special conditions that apply. Please read the complete terms before ordering.

WE DO NOT SHIP OUTSIDE THE UNITED STATES OF AMERICA. WE DO NOT ACCEPT FOREIGN ISSUED CREDIT CARDS. ANY FOREIGN ORDER WILL NOT BE ACCEPTED FOR ANY REASON.

All PRE-ORDERED Integrity Toys DOLLS will be opened and inspected for obvious flaws in the doll as required by the manufacturer. This is an effort by Integrity Toys to prevent collectors from receiving defective product. This quality control inspection will delay our normal shipping time. We do NOT unbox the doll, we simply look for obvious defects and missing accessories. We do NOT inspect the doll’s cardboard box for imperfections and do NOT guarantee box condition on Integrity Toys product.

We do NOT ship in the Integrity Toys shipper boxes. We use a real shipping carton with packing peanuts and take great care that the doll arrives un-damaged.

We do not guarantee perfect boxes on any Integrity Toys product as this is a very limited product and a creased or scratched box cannot be replaced. Please do not ask for perfect boxes on these very limited items. You will NOT receive a confirmed pre-order.

Please do not ask for shipment other than FedEx or USPS.

RETURNS AND EXCHANGES:

You may not return any item for any reason. You may not exchange any item for any reason. We do not guarantee the cardboard box condition on Integrity Toys items. If you are a perfect box collector, then please do not place an order for Integrity Toys products with us because you may not receive a prefect Integrity Toys doll box. Any defective product must be returned to the manufacturer, Integrity Toys, for replacement by them.

SHIPPING:

We ship via FedEx/ground/insured and the USPS/insured.. NO exceptions. If you reside in an area that FedEx does not serve, we will use USPS for your order.

Sorry, we do not ship to Alaska or Hawaii because of damage problems.

Shipping charges are $18.00 for the first Mattel Barbie item and $4.00 for each additional Mattel Barbie item each time a shipment is made to you.

Shipping charges are $21.00 for the first Integrity Toys item and $5.00 each additional Integrity Toys item each time a shipment is made to you.

Shipping charges will be charged to your credit card as shipments are made to you throughout the year until your pre-order is complete.

We will only ship to the person who’s name is on the credit card used for payment. The billing address and the shipping address must be the same. We will not ship to secondary addresses.

If you order IN STOCK items with any pre-ordered items, the currently in stock items will be shipped immediately.

All 2017 pre-ordered items will ship out as they are received from Integrity Toys. We will not hold any item waiting for more items to come in from Integrity Toys.
We have the right to refuse any order. We cannot be held responsible for any product changes or product cancellations by the manufacturers we represent,  Integrity Toys, Mattel Toys and the Robert Tonner Doll Company.  We cannot be held responsible for any shipment delays by the manufacturer.

All persons who have defaulted on previous pre-orders, will not receive a confirmation on new pre-orders.