Please read our policies before placing an order. We are a small specialty store for new, never removed from box collectible fashion dolls and accessories.
Important Shipping Information
You may cancel an order within 24 hours of placement and receive a partial refund of the payment amount. PayPal does NOT refund the credit card fee, they keep it for their service, so we are not able to offer 100% refund.
We try to process new orders of in-stock items within 2-3 business days of placement.
We only ship within the continental United States.
We will only ship to the person who’s name is on the credit card used for payment. The billing address and the shipping address must be the same. We will not ship to secondary addresses. If PayPal cannot confirm your ship to address, we may refuse the order as allowed by PayPal.
If you have questions about an item, please contact us via email for answers before placing an order.
Product Information:
MATTEL TOYS/BARBIE: We can no longer accept pre-orders on Mattel Toys products. We will list Mattel Toys dolls for sale after inventory is received and in stock.
You may shop Mattel Toys products through our website. We fill all Barbie doll orders with NEVER Removed from the Box, factory mint condition dolls. We do not guarantee perfect boxes due to the fragile nature of packing materials. Most Mattel Toys doll boxes have minor mars on the plastic of the box. These are factory milling imperfections and do not constitute damage.
INTEGRITY TOYS PRODUCT:
All Sales are final and cannot be exchanged due to the high demand and limited availability of these products. We do not guarantee perfect boxes on Integrity Toys product. Creased or scratched box cannot be replaced. Box condition does not infer damage. Newly revealed items will be available once we receive our allotment from the manufacturer. We do not accept pre-sales over the phone or via email.
RETURNS AND EXCHANGES:
We do not guarantee the cardboard or plastic box condition.
We cannot be held responsible for any product changes or product cancellations by the manufacturers we represent, Integrity Toys, and Mattel Toys . We cannot be held responsible for any shipment delays by the manufacturer.
We have the right to refuse any order.
All of our ordering policies are in accord with our Integrity Toys and Mattel Toys authorized dealer contracts and licensed business regulations of the State of Maryland.
We are not affiliated with the W Club.
If you have any questions, please email me at info@susansdolls.com.
Privacy Policy
We collect your personal information in order to process your order. This information includes name, address, email address, and phone number. This information is securely stored on the web server hosted by Network Solutions. Paypal and Credit Card information is not stored for your protection. This information is never shared or sold to third parties. We will not contact you in matters outside of your current order without your consent.