Please read our policies before placing an order.  We are a small specialty store for new, never removed from box collectible fashion dolls and accessories.

Important Shipping Information

You may cancel an order within 24 hours of placement and receive a partial refund of the payment amount.  PayPal does NOT refund the credit card fee, they keep it for their service, so we are not able to offer 100% refund.

We process all new orders of in-stock items within 2-3 business days of placement. 

We do not offer 24 hour delivery service.

No returns, no exchanges, no refunds on any of our Never Removed From the Box (NRFB) items.

Sorry, we do not ship to Alaska or Hawaii because of damage problems and the extreme cost of shipping.

We will only ship to the person who’s name is on the credit card used for payment. The billing address and the shipping address must be the same. We will not ship to secondary addresses.   If PayPal cannot confirm your ship to address, we may refuse the order as allowed by PayPal.

WE DO NOT SHIP OUTSIDE THE UNITED STATES OF AMERICA. WE DO NOT ACCEPT PAYPAL TRANSACTIONS FROM OUTSIDE THE US.  We do not ship to “drop boxes” where a company will forward a shipment to a foreign country.

If you have questions about an item, please contact us via email for answers before placing an order.

Product Information:

MATTEL TOYS/BARBIE:  We can no longer accept pre-orders on Mattel Toys products.  We will list Mattel Toys dolls for sale after inventory is received and in stock.

You may shop Mattel Toys products through our website.  We fill all Barbie doll orders with NEVER Removed from the Box, factory mint condition dolls.  We do not guarantee perfect boxes due to the fragile nature of packing materials. Most Mattel Toys doll boxes have minor mars on the plastic of the box.  These are factory milling imperfections and do not constitute damage.


All Pre-sales are final and cannot be exchanged due to the high demand and limited availability of these products. We do not guarantee perfect boxes on Integrity Toys product. Creased or scratched box cannot be replaced. Box condition does not infer damage. Newly revealed items will be available for pre-sale once we get our allotment notification usually within 2-3 business days. These items are first come, first serve. We do not accept pre-sales over the phone or via email. These items must be purchased online.


We do not guarantee the cardboard box condition.

We cannot be held responsible for any product changes or product cancellations by the manufacturers we represent, Integrity Toys, and Mattel Toys .  We cannot be held responsible for any shipment delays by the manufacturer.

We have the right to refuse any order.

All of our ordering policies are in accord with our Integrity Toys and Mattel Toys authorized dealer contracts and licensed business regulations of the State of Maryland.

We are not affiliated with the W Club.

If you have any questions, please email me at info@susansdolls.com.