Policies

Pre-order Policy
Policies for placing Pre-orders and Important Shipping Information.

MATTEL TOYS – BARBIE PRODUCT PRE-ORDERING:  We can no longer accept pre-orders on Mattel Toys products.  We will list Mattel Toys dolls for sale after inventory is received and we know we can fill your order.

You may shop Mattel Toys products through our on-line shopping cart or order by telephone at 301-371-5751.  A knowledgeable Barbie collector will take your order and offer any help requested.   We fill all Barbie doll orders with NEVER Removed from the Box, factory mint condition dolls with a mint condition doll box.  If we do not have a mint condition box in stock, we will email you the condition of the box we can ship to you and ask you if you approve of a particular box condition.  Most Mattel Toys doll boxes have minor mars on the plastic of the box.  These are factory milling imperfections and do not constitute damage.

INTEGRITY TOYS PRODUCT PRE-ORDERING :   We do NOT acccept telephone pre-orders for Integrity Toys products.

We will no longer accept email wish list request.  Your pre-order must be placed through our on-line shopping cart. You will receive an automated reply from our shopping cart that your pre-order was received with your payment of the deposit amounts.  Failure to use a confirmed address with PayPal will result in a voided transaction and your pre-order will be canceled and the deposit amounts refunded.  We may refuse to ship to any “unconfirmed” address given to us by PayPal when you use your credit card.  PayPal offers us this option.

New for August, 2018.  New Integrity Toys product will be sold via our on-line shopping cart effective August 27, 2018 at NOON Eastern Standard (Daylight) time.  Pre-orders will be open to everyone with an address located in the 48 continental United States of America.  Shipping is not charged on the pre-order placement.  Shipping cost is charged when the items are shipped to you.  All Integrity Toys products are very limited, so please place your pre-order immediately at noon on August 27, 2018.

PAYMENTS:  You cannot place a pre-order without paying the required deposit.  If you do not wish to use PayPal, we cannot accept your pre-order for Integrity Toys products as PayPal is the only on-line credit card processor we use.  They accept and process all major credit cards.

Once the item is in stock, you will be sent a PayPal invoice for the balance due on the pre-ordered product plus shipping for the number of dolls due to ship.  You must pay the balance due before shipment is made to you. You will have 3-4 days to remit payment of the balance due.  You will be sent an email to check your email box for this PayPal invoice.  Maryland Sales Tax will be billed at this time for all Maryland addresses.  There is a 6% State of Maryland Sales Tax on the full retail amount of each doll.

Due to the limited nature and very high demand for this product, there are special conditions that apply. Please read the complete terms before placing a pre-order.

WE DO NOT SHIP OUTSIDE THE UNITED STATES OF AMERICA. WE DO NOT ACCEPT FOREIGN ISSUED CREDIT CARDS. ANY FOREIGN ORDER WILL NOT BE ACCEPTED FOR ANY REASON.  This includes Puerto Rico and other U.S. territories.  PayPal will not accept a foreign issued credit card in our name.  We do not participate in the “buddy” system where a foreign person uses a U.S address to make a purchase and then their “buddy” forwards the package to their foreign address.  We do not ship to “drop boxes” where a company will forward a shipment to a foreign country.

All PRE-ORDERED Integrity Toys DOLLS will be opened and inspected for obvious flaws in the doll as required by the manufacturer. This is an effort by Integrity Toys to prevent collectors from receiving defective product. This quality control inspection will delay our normal shipping time. We do NOT unbox the doll, we simply look for obvious defects and missing accessories. We do NOT inspect the doll’s cardboard box for imperfections and do NOT guarantee box condition on Integrity Toys product.

We do NOT ship in the Integrity Toys shipper boxes. We use a shipping carton with packing peanuts and take great care that the doll arrives un-damaged.  Therefore, our shipping cost may be higher than other dealers.

We do not guarantee perfect boxes on any Integrity Toys product as this is a very limited product and a creased or scratched box cannot be replaced. Please do not ask for perfect boxes on these very limited items. Your pre-order will be voided and a refund of the deposit amount given as we cannot fulfill your request.

Please do not ask for shipment other than FedEx or USPS.  We will choose the best shipping service for your location.  We will charge the actual shipping cost for your address when you are sent the PayPal invoice for the balance due on each doll from your pre-order.

RETURNS AND EXCHANGES:

You may not return any item for any reason. You may not exchange any item for any reason. We do not guarantee the cardboard box condition on Integrity Toys items. If you are a perfect box collector, then please do not place an order for Integrity Toys products with us because you may not receive a prefect Integrity Toys doll box. Any defective product must be returned to the manufacturer, Integrity Toys, for repair or replacement by them.  Integrity Toys offers a one-year warranty on all their product.

SHIPPING:

We ship via FedEx/ground/insured and the USPS/insured with tracking.

Sorry, we do not ship to Alaska or Hawaii because of damage problems.

Shipping charges are calculated for your location when the items are packed for shipment.  This charge covers shipping, tracking and insurance for loss or severe damage.

Shipping charges will be invoiced along with the balance due on any pre-ordered dolls through PayPal as shipments are made to you throughout the year until your pre-order is complete.

We will only ship to the person who’s name is on the credit card used for payment. The billing address and the shipping address must be the same. We will not ship to secondary addresses.   Again, we will not accept any pre-orders with an address that differs from the address on the credit card payment.  If you use two different addresses on your pre-order, PayPal will mark this as a “Unconfirmed” address and allow us to refuse the order.

If you order IN STOCK items with any pre-ordered items, the currently in stock items will be shipped immediately.  Our shopping cart will charge shipping on in-stock items.

All 2018 pre-ordered items will ship out as they are received from Integrity Toys. We may hold any item waiting for another one to arrive for combined shipment if another release is within 10 days.  We will ask the customer if they would like to wait for combined shipping to save them shipping costs.

We cannot be held responsible for any product changes or product cancellations by the manufacturers we represent,  Integrity Toys and Mattel Toys .  We cannot be held responsible for any shipment delays by the manufacturer.

All persons who have defaulted on previous pre-orders, will have any pre-order voided and the deposit amount returned.  You may order from our in-stock inventory items on our shopping cart.

We have the right to refuse any order.

All of our ordering policies are in accord with our Integrity Toys authorized dealer contract and licensed business regulations of the State of Maryland.

We are not affiliated with the W Club in any way and are not obligated to any of their membership in requesting to place a pre-order with our company.  Accepting a pre-order request from any W Club member is a courtesy offered by some, but not all of us authorized Integrity Toys dealers.

If you have any questions, please email me at susandolls@comcast.net.  Sorry, we do not discuss Integrity Toys products by telephone as misunderstandings tend to occur.